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100% Pass Marvelous Service-Cloud-Consultant - Braindumps Salesforce Certified Service cloud consultant Downloads

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To become a Salesforce Certified Service Cloud Consultant, candidates must possess a strong understanding of Salesforce Service Cloud and its capabilities. Candidates are required to have experience in implementing Service Cloud solutions and be able to design and build custom solutions that meet business requirements. They must also be proficient in configuring and customizing Salesforce Service Cloud to meet specific business needs.

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Salesforce Certified Service cloud consultant Sample Questions (Q75-Q80):

NEW QUESTION # 75
Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the best solution?

A. Create case page layouts for each interaction channel and assign them to different agent profiles.
B. Create multiple agent console applications and configure the Iayout based on the user's requirements.
C. Create multiple Salesforce Console for Service applications and configure them based on user's requirements.
D. Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.

Answer: C

NEW QUESTION # 76
The manager of a large credit card contact center needs to understand how many customers call daily to check
their balance without speaking with an agent. Which system would be used to generate the report?

A. Private Branch Exchange
B. Automatic Call Distributor
C. Interactive Voice Response
D. Time and Attendance

Answer: C

NEW QUESTION # 77
How is the hash mark (e.g., #salesforce) used in chatter?

A. Links the Chatter message to Twitter
B. Indicates the name of a group in which to place the Chatter message
C. Indicates a clickable URL hyperlink
D. Ties the Chatter message to a topic

Answer: D

NEW QUESTION # 78
Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.
What is the recommended level of Case Access for the Case Team Rote?

A. Read Only
B. Visible in Portal
C. Read/Write
D. Private

Answer: C

Explanation:
Read/Write is the recommended level of Case Access for the Case Team Role. Case Access is a setting that determines what level of access users have to cases that they are added to as case team members. Read/Write access allows users to view and edit cases and related records, such as activities or attachments. Read/Write access can help specialists collaborate on cases and provide solutions. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_teams_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_teams_access_levels.htm&type=5

NEW QUESTION # 79
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.

A. Contact Request Flow
B. Web-to-Case
C. Experience Cloud Create Case Form
D. On-Demand Email-to-Case

Answer: C

Explanation:
Experience Cloud Create Case Form is the recommended feature to meet the requirement, because it allows external customers to easily create cases and attach files up to 2 GB in size. Experience Cloud Create Case Form is a standard component that can be added to any Experience Cloud site or page, and can be customized to include fields, labels, and buttons. Verified References: : Create Case Form Component

NEW QUESTION # 80
......

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